Product Warranties

Regardless of whether the product was fulfilled by Echo or your company, any issues arising outside the return window due to manufacturing defects will be covered under our warranty.

Customers must register their product (here) and can file a warranty claim using the same link. Once a claim is submitted, Echo will handle the customer’s warranty needs directly.

If a customer has questions or needs assistance troubleshooting an issue with their Echo Product, your customer service team is encouraged to contact our support team at support@echowater.com. Alternatively, you may direct customers to us for help with any product concerns or questions you are unable to address.

Product Warranties

Each product includes a specific pro-rated warranty guide. For detailed information, click on a product below. Here is a brief overview of what may void or is not covered under warranty—please refer to your product's specific warranty guide for complete details:

  • Accidental damage, such as dropping the product
  • Damage caused intentionally or through negligence
  • Staining or exposure to sunlight, harsh chemicals or elements, cold or freezing temperatures, or water damage
  • Results from after-market testing meters or blue reagents, as these methods cannot accurately measure hydrogen levels and are not accepted for warranty purposes.

Echo Go+

5 year warranty

No repair Option

Parts available

Echo Flask

5 year warranty

No Repair Option

Echo Refresh

10 year Warranty

Repair Option

Echo Whole Home

10 year warranty

Repair Option

Pre and Post Filter Available

Echo Go

5 year warranty

No Repair Option

Echo H2 Machine

10 year warranty

Repair Option

Filter Available

Echo Revive

10 year Warranty

Repair Option

Echo Salt Free Conditioner

5 year warranty

Repair Option

Echo Clean

5 year warranty

No Repair Option

Parts Available

Echo Flow

10 year warranty

Repair Option

Echo Ultimate

10 year warranty

Repair Option

Filter Available

Echo Water Softener

5 year warranty

Repair Option

Echo Pitcher

5 year warranty

No Repair Option

Echo Pitcher Filter Housing and Cartridge

5 year warranty

No Repair Option

Parts available

Echo RO System

5 year warranty

Repair Option

 

5 Year pro-rated Warranty Coverage

Warranty Schedule

Year
Coverage
Year 1
100%
Year 2
75%
Year 3
50%
Year 4
25%
Year 5
25%

Repair Cost Schedule

Repairs are billed at $125 per hour plus parts and shipping. These costs will be Prorated based on the warranty schedule below.

Year
Coverage
Hourly Rate
Hourly Cost
Parts Discount
Year 1
100%
$125
$0.00
100%
Year 2
75%
$125
$31.25
75%
Year 3
50%
$125
$62.50
50%
Year 4
25%
$125
$93.75
25%
Year 5
25%
$125
$93.75
25%


10 Year pro-rated Warranty Coverage

Warranty Schedule

Year
Coverage
Year 1
100%
Year 2
100%
Year 3
75%
Year 4
65%
Year 5
55%
Year 6
45%
Year 7
35%
Year 8
25%
Year 9
25%
Year 10
25%

Repair Cost Schedule

Repairs are billed at $125 per hour plus parts and shipping. These costs will be Prorated based on the warranty schedule below.

Year
Coverage
Hourly Rate
Hourly Cost
Parts Discount
Year 1
100%
$125
$0.00
100%
Year 2
75%
$125
$31.25
75%
Year 3
65%
$125
$43.75
65%
Year 4
55%
$125
$56.25
55%
Year 5
45%
$125
$68.75
45%
Year 6
35%
$125
$81.25
35%
Year 7
25%
$125
$93.75
25%
Year 8
25%
$125
$93.75
25%
Year 9
25%
$125
$93.75
25%
Year 10
25%
$125
$93.75
25%